Nov 07 2008
What’s in my RSS reader? – October 2008
I’m a little late this month (I completely missed October), but here is the most recent installment of What’s in my RSS reader? This time I’m focusing less on higher education websites and more on the customer (yes, all you higher ed sites, your students and users are your customers!) and social media.
So, here is my list for the month of October, 2008 (I know, I know, it’s already November) …
Giraffe Forum – Since all websites are customer service sites (yes, even ours), everyone should read Giraffe Forum. This blog has incredible posts and a wide range of topics all centered around customer-centric thinking. Some of my favorite posts are:
- Block reading: how we read the web – We don’t scan a webpage, we scan blocks of a webpage.
- How to manage out of date content – This is a must read – we *all* have outdated content we need to kill or archive.
- Web 2.0 is about giving up some control – I felt so strongly about this post, I added some ideas and posted my own Web 2.0 and losing control post.
I know I’ve mentioned a couple of the above posts before. The blog is great. Add Giraffe Forum to your reader now!
Social Media Explorer – If you are a Social Media person, this is a great blog for you. Jason Falls writes incredibly well written and thoughtful posts. There are some guest bloggers writing as well. What’s great about his blog is that he gets *a ton* of comments. It truly is the social media explorer – true conversations around the topic. Great stuff. A couple of my favorites posts are:
- What is the ROI for Social Media? – After reading the post, you may wonder why I, as an analytics freak, like it. Read the entire post and all the comments, though. It’s a phenominal post with very insightful comments and replies.
- We Don’t Need More Social Networks. We Need More Purposed Social Networks – Find a niche and then focus, focus, focus. The post tells the story about a social network geared toward “affluent boomer women.” A fantastic case study we can all learn from.
Add Social Media Explorer to your reader now!
Go now and subscribe to both blogs. It will be well worth it, I promise.
Wow. Thanks for the kind words. I hope to live up to the expectations. Glad I found your blog. Thanks for linking to me!