Comments on: Analytics for the Helpdesk http://www.trendingupward.net/2008/08/the-helpdesk/?utm_source=subscriber&utm_medium=rss&utm_campaign=rss Web analytics for higher education. Sat, 04 Feb 2012 18:19:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Exercising your knowledge base « innovations in higher education http://www.trendingupward.net/2008/08/the-helpdesk/#comment-506 Exercising your knowledge base « innovations in higher education Sun, 03 May 2009 04:36:33 +0000 http://www.trendingupward.net/?p=169#comment-506 [...] IntelliResponse, international, knowledge base, Penn State, research, silos, web Prompted by an excellent post by Shelby Thayer, as well as a meeting today with IntelliResponse, our knowledge base provider, I’d like to [...] [...] IntelliResponse, international, knowledge base, Penn State, research, silos, web Prompted by an excellent post by Shelby Thayer, as well as a meeting today with IntelliResponse, our knowledge base provider, I’d like to [...]

]]> By: Anne Petersen http://www.trendingupward.net/2008/08/the-helpdesk/#comment-23 Anne Petersen Tue, 12 Aug 2008 23:15:10 +0000 http://www.trendingupward.net/?p=169#comment-23 Excellent post. Even more in-depth with your knowledge base is not only what they're asking, but what they're <i>trying</i> to ask. The two are not always the same thing. Actually, if you don't mind, I think I'm going to tackle this very thing in my next post. I love how you and I have ended up ping-ponging back and forth in this post-a-day exercise. Excellent post. Even more in-depth with your knowledge base is not only what they’re asking, but what they’re trying to ask. The two are not always the same thing.

Actually, if you don’t mind, I think I’m going to tackle this very thing in my next post. I love how you and I have ended up ping-ponging back and forth in this post-a-day exercise.

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